KOHL has an outstanding 15-year record of providing Remote Technical Support (RTS) services.
These services include Tier-2, Tier-3 and Tier-4 RTS support, 24 x 7 x 365, for both Domestic and International coverage.
Our experience includes maintenance of various class-5 switching systems, including 24 x 7 x 365 coverage for over 3500 switches and remote modules.
We also provide technical support for laboratory facilities and troubleshooting tools, including support of dedicated hardware and software used to create software loads and apply selective software modifications.
We have always met or exceeded our SLAs, KPIs and various other assessments. We are rated as providing excellent service by our customers.