5ESS Central Office Technician

The KOHL Group, Inc. 

KOHL is hiring 5ESS CO technicians to diagnose and repair troubles at 5ESS offices.

Experience Requirements:

• Minimum of 5 years experience as 5ESS Central Office Technician/installer maintaining and troubleshooting the 5ESS Classic and/or SM2000.
• Knowledge of the craft interface to do Command Line Access “CLI” commands.
• Knowledge of ESD procedures and ESD static strap usage.
• Knowledge of Fiber cleaning equipment and procedures.
• Knowledge of Volt meter and Optical power meter usage.

Special Skills/Training Requirements:

• Ability to communicate clearly, both verbally and in writing, organize project information and work independently and under the guidance of the Remote Technical Support (“RTS”) support teams.
• Candidates must be able to gather information needed to isolate hardware/software faults, document, and resolve the problem.  Excellent customer interface skills are a must, including a willingness to work a 7x24x365 schedule with rotating off-hour coverage.

Description of work:

• Review active alarms and equipment alarm history.
• Diagnose reported trouble and alarms using test equipment and tools.
• Replace Field Replaceable Units from the Customer spare parts pool; check that the replaced unit is working properly using internal product tests and test equipment
• Perform cabling verification up to distribution point and problem correction.
• Provide software reload and reconfiguration, where applicable, with the objective of a short-run solution for a functional or operational problem.
• Provide all information necessary for Technical Assistance Center to close the trouble ticket after the issue is resolved.
• Perform Preventive Maintenance procedures on a bi-annual basis.

If you are interested, please email your resume in Word format to Steve Harsanyi  at srharsanyi@kohlgroup.com.  Please include the Job Description ID in your e-mail subject line, and a brief note mapping your skills and experience to the specific requirements of this job description.  

If you are not available or interested, please consider referring friends or colleagues that you think may be qualified and interested.  The KOHL Group has a referral fee program.

The KOHL Group, Inc.  Since 1984, KOHL has provided technical and management consulting and resources to Fortune 50 companies in the US and internationally, in industries including: telecommunications, IT, consumer electronics, financial services, transportation and marketing research, as well as local and federal government agencies.  For more information on The KOHL Group, please visit our website www.kohlgroup.com .  The KOHL Group offers employee benefits, including Group Health Insurance, a 401k Retirement Savings Plan, and membership in our Credit Union.  The KOHL Group will conduct all personnel practices and procedures without regard to race, religion, color, sex, age, pregnancy, national origin, disability, military/veteran status, family status or any other status or condition protected by applicable federal, state or local laws.